Frequently Asked Questions

I am looking for this specific item, when will it come back in stock?

We regularly restock our store twice a month, check back every now and then to see what we've restocked and what we've added to our store!


Is this item sharp?

Almost all of our items have DULL edges, meaning they will not cut you. There are a few items that have pointy tips, which including some of our spinnable weapons and most of our swords, but the edges on the weapons are not sharp and will not cut you.


Do you have anything for this specific hero?

Interested in a specific item? Send us an email with your suggestions, and we will try to add items for that hero in the near future! We read every single one of our emails, even if you don't get a response you can be sure we have read it and take your feedback into consideration!


Is there any coupon code I can use, or are there any sales or promotions?

We regularly host promotions and announce sales through our social media accounts (Facebook and Instagram). Follow us on Instagram and like our Facebook page to receive regular news and sales announcements, as well as upcoming store updates and sneak peeks for new item additions.


What is this store's return and exchange policy?

All sales are final. However, in the rare case of a damaged item or incorrect item sent, we will accept a return and reimburse you.


Do you accept international orders?

Yes, we ship worldwide!


How long will it take to receive my order?

  • Canada: 3 - 10 business days
  • United States: 7 - 14 business days
  • Germany: 7 - 14 business days
  • United Kingdom: 10 - 21 business days
  • Australia: 14 - 30 business days
  • Netherlands: 7 - 14 business days
  • Italy: 14 - 21 business days
  • Norway: 14 - 21 business days
  • Sweden: 14 - 21 business days
  • Spain: 14 - 21 business days
  • Israel: 14 - 21 business days
  • Other Europe: 14 - 30 business days
  • Asia: 21 - 30 business days


I live outside of North America, will I be charged a customs fee?

It is very rare. We try our very best to make sure none of our customers have to pay a customs fee when retrieving their package, it unfortunately can happen sometimes, but even then, the cost is very low.


Do you host giveaways?

We certainly do! It is important to give back to our customers who support us, and for that, we love hosting giveaways and special deals. Be sure to follow our social media to take advantage of them! (Instagram / Facebook / - @OverwatchStore)


Why am I getting an error when I try to checkout?

Sorry for the inconvenience! There are a few possible reasons for this, but the most common ones we see are:

  • The credit card you are using has insufficient funds to complete the purchase.
  • The ZIP code or Card Verification Code (CVC) for your credit card did not match your bank's details.
  • The card has been blocked by Stripe or PayPal for reasons unknown to us.

If you have attempted to resolve the problem and are still unable to order, please email us at contact@overwatchswag.com


How do I pay for my order? Is it secure?

We are powered by both Stripe and PayPal, two of the most trusted on-line payment solutions on the web. Because of this, we have the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.


What if something is wrong with my order?

If you have a problem with an order from this store, please contact us at contact@overwatchswag.com or using the contact form.


Where can I contact you?

contact@overwatchswag.com

facebook.com/overwatchswag

instagram.com/overwatchstore